Sometimes you Win, Sometimes you Learn

Ove the last week we have unveiled a new onboarding system and process for new service partners. This has in no small part tested my skills in process management, ensuring that each piece and decision gate reacts properly, contains the correct information, all the links and automations work, that spelling is correct and everything is intuitive and clear. This last point has proven most interesting. As it is clear that not everyone thinks the same, and to be honest not everyone reads instructions. that last part we can't do much about.

However with feedback from people on their experience we have been able to decompose the instructions and the functionality of the process as much as possible

That really is the point. In creating something unique for the first time does come with some trial and error, and identification and resolution of errors in a live environment is paramount. But we got there, and now everything seems to be working as it should.

As John Maxwell says, Sometimes you win, sometimes you learn, and learning is an opportunity for growth.